Dog Poop Bags now available! Place your Order Now

At Petxyclopedia, we are dedicated to providing you with a seamless and reliable shopping experience, from the moment you place your order to the exciting arrival of your products.

We understand the importance of your purchase and strive to ensure your satisfaction throughout the dispatch and delivery process.

To serve you better, we have outlined our Dispatch and Delivery Policy below:

Shipping Costs

We’ve got some fantastic news for you, our wonderful customers! If your order totals $200 or more, we’re delighted to offer free shipping, but this bonus is only available for customers located outside of Australia. Now you can get your hands on your favorite pet products without worrying about extra delivery costs.

However, if your order is under $200, the shipping rate will vary based on where you want your order delivered.

For our friends within Australia, a flat shipping rate of $8.99 applies to all purchases, regardless of whether they are above or below $200. This rate covers all parts of Australia, including the Australian Capital Territory, New South Wales, Queensland, Northern Territory, South Australia, Victoria, Tasmania, and Western Australia.

How to Qualify for Free Shipping?

Unfortunately, we can’t offer free shipping for customers within Australia. However, for customers in all other countries, receiving free shipping is simple! You only have to place an order totaling $200 or more, and our system will automatically apply the free shipping option during the checkout process. This way, you can enjoy the convenience of having your pet products delivered right to your doorstep at no additional cost.

Estimated Dispatch & Delivery Time

We understand that you’re excited to receive your pet products promptly. Our dedicated team works to ensure your order reaches you within the shortest possible time frame. Here’s what you can expect:

  • Orders are typically dispatched within 24 hours of being placed.
  • Your order will generally arrive at your designated location within 3 to 10 business days after dispatch, depending on the destination.

Please note that delivery times may be subject to stock availability and public holidays.

How to Track Your Order?

To keep you informed and provide peace of mind, we will send you an email containing a tracking code once your order leaves our warehouse. This tracking code will allow you to monitor the progress of your delivery and anticipate its arrival.

What Should You Do If Your Order Does Not Arrive Within the Estimated Time Frame?

At Petxyclopedia, we make every effort to ensure your order arrives within the estimated timeframe. However, certain factors such as public holidays and other unforeseen circumstances might cause delays.

If your order does not reach you within the expected time frame, please don’t hesitate to contact our dedicated Customer Service team. You can reach us by emailing info@petxyclopedia.com

To assist us in addressing your query promptly, kindly reference your order number in your communication.

At Petxyclopedia, your satisfaction is our priority. We take pride in delivering quality pet products and excellent service, and we thank you for choosing us for your pet-related needs.

In case you have any further questions or concerns, please do not hesitate to get in touch with us. Your trust and loyalty are greatly appreciated.

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