At Petxyclopedia, we are dedicated to providing you with a seamless and reliable shopping experience, from the moment you place your order to the exciting arrival of your products.
We understand the importance of your purchase and strive to ensure your satisfaction throughout the dispatch and delivery process.
To serve you better, we have outlined our Dispatch and Delivery Policy below:
Shipping Costs
Fantastic news for our wonderful customers! You’ll enjoy free shipping within Australia if your order totals $150 or more. However, if your order falls below $150, there’s a flat shipping rate of $8.99. This rate covers deliveries across the entire country, including the Australian Capital Territory, New South Wales, Queensland, Northern Territory, South Australia, Victoria, Tasmania, and Western Australia.
Estimated Dispatch & Delivery Time
We understand that you’re excited to receive your pet products promptly. Our dedicated team works to ensure your order reaches you within the shortest possible time frame. Here’s what you can expect:
- Orders are typically dispatched within 24 hours of being placed.
- Your order will generally arrive at your designated location within 3 to 10 business days after dispatch, depending on the destination.
Please note that delivery times may be subject to stock availability and public holidays.
How to Track Your Order?
To keep you informed and provide peace of mind, we will send you an email containing a tracking code once your order leaves our warehouse. This tracking code will allow you to monitor the progress of your delivery and anticipate its arrival.
What Should You Do If Your Order Does Not Arrive Within the Estimated Time Frame?
At Petxyclopedia, we make every effort to ensure your order arrives within the estimated timeframe. However, certain factors such as public holidays and other unforeseen circumstances might cause delays.
If your order does not reach you within the expected time frame, please don’t hesitate to contact our dedicated Customer Service team. You can reach us by emailing info@petxyclopedia.com
To assist us in addressing your query promptly, kindly reference your order number in your communication.
At Petxyclopedia, your satisfaction is our priority. We take pride in delivering quality pet products and excellent service, and we thank you for choosing us for your pet-related needs.
In case you have any further questions or concerns, please do not hesitate to get in touch with us. Your trust and loyalty are greatly appreciated.